Shipping policy

We want your Vivantique order to reach you smoothly and on time. Here is everything you need to know about our delivery process.

Shipping Costs We charge a flat rate of £7 per order for shipping across the UK, shown clearly at checkout before you complete your purchase.

Handling Time Orders are processed and prepared for dispatch within 1–2 business days of being placed. Handling time does not include weekends or UK public holidays.

Transit Time Once dispatched, orders typically arrive within 2–4 business days, depending on your location and courier schedules.

Estimated Total Delivery Time Combining handling and transit time, most orders arrive within 3–6 business days of being placed.

Order Tracking Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery.

Delivery Areas We currently ship to addresses within the United Kingdom. If you would like to place an order for delivery outside the UK, please contact us at support@vivantique.uk to check availability.

Delays While we do our best to meet estimated timeframes, occasional delays can happen due to courier disruptions, severe weather, or high order volumes (e.g. around holidays). We will keep you informed if your order is affected.

Lost or Damaged Parcels If your order has not arrived within the estimated timeframe, or arrives damaged, please contact us at support@vivantique.uk with your order number. We will investigate with the courier and arrange a replacement or refund where appropriate.

Contact Us For any shipping questions or support, reach out to us:

  • Store Name: Vivantique

  • Email: support@vivantique.uk

  • Phone: +44 7412 841324

  • Address: 28 Dunstall St, Scunthorpe, DN15 6LD, United Kingdom