Privacy policy

This Privacy Policy explains how Vivantique ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from vivantique.uk.

Who We Are Vivantique is a UK-based retailer operating via vivantique.uk. You can contact us at support@vivantique.uk, by phone at +44 7412 841324, or by post at 28 Dunstall St, Scunthorpe, DN15 6LD, United Kingdom.

Information We Collect When you visit our site or place an order, we may collect:

  • Contact details: Name, email address, phone number, shipping address, and billing address.

  • Order information: Items purchased, order total, and order history.

  • Payment information: Processed securely through our payment processors — we do not store full card details on our servers.

  • Technical information: IP address, browser type, device information, and browsing behavior on our site (via cookies and analytics tools).

How We Use Your Information We use your information to:

  • Process, dispatch, and fulfill your orders.

  • Communicate with you regarding order confirmations, shipping updates, or customer support inquiries.

  • Improve our website layout, performance, and product selection.

  • Send promotional emails (only if you have explicitly opted in; you can unsubscribe at any time).

  • Comply with legal, accounting, and tax obligations.

How We Share Your Information We do not sell your personal data. We share information only with essential third parties necessary to operate our business:

  • Shopify, our e-commerce platform host.

  • Payment Processors (e.g., Stripe, PayPal), to process transactions securely.

  • Shipping Carriers, to deliver your packages.

  • Analytics Tools (e.g., Google Analytics), to analyze site traffic and usage patterns.

Each third party processes your data under strict data privacy agreements and compliance standards.

Cookies Our site uses cookies to manage your shopping cart, save your preferences, and track how visitors interact with our pages. You can adjust or disable cookies through your web browser settings.

Data Retention We keep your personal information only as long as necessary to carry out the purposes outlined in this policy or to comply with mandatory UK tax, legal, and accounting rules.

Your Rights Under UK GDPR and the Data Protection Act, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccurate or incomplete details.

  • Request the erasure of your personal data ("right to be forgotten").

  • Object to or request restriction of processing.

  • Receive a copy of your data in a portable electronic format.

To exercise any of these rights, please contact us at support@vivantique.uk.

Data Security We employ industry-standard encryption protocols (HTTPS/SSL) and PCI-compliant processing tools to protect your personal and payment details from unauthorized access.

Children's Privacy Our website and services are not intended for individuals under 16 years of age, and we do not knowingly collect information from children.

Changes to This Policy We may update this policy periodically to reflect changes in legal requirements or operational practices. Updated versions will be published on this page.

Contact Us For any questions regarding this Privacy Policy or your personal data:

  • Store Name: Vivantique

  • Email: support@vivantique.uk

  • Phone: +44 7412 841324

  • Address: 28 Dunstall St, Scunthorpe, DN15 6LD, United Kingdom