Refund policy
At Vivantique, we want you to love what you order. If something isn't right, we've made returns and refunds as straightforward as possible.
30-Day Returns You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
How to Start a Return Email us at support@vivantique.uk with your order number and the reason for the return. We'll confirm the details and provide instructions on how to send the item back to us.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 7 business days. Depending on your bank, it may take a few extra days for the credit to appear on your statement.
Damaged or Incorrect Items If your order arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you, including return shipping.
Return Shipping Costs Unless the item arrived damaged or incorrect, the cost of return shipping is the customer's responsibility. We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.
Non-Returnable Items For hygiene or safety reasons, certain items may not be eligible for return unless faulty. Any exceptions will be clearly noted on the specific product page.
Contact Us For any questions regarding returns or refunds, please reach out to us:
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Store Name: Vivantique
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Email: support@vivantique.uk
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Phone: +44 7412 841324
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Address: 28 Dunstall St, Scunthorpe, DN15 6LD, United Kingdom